PRIVACY POLICY
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Your Privacy Matters
At Heaven Lodge, we value your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure.
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
The most recent version will always be available on this page.
Information We Collect
We may collect personal information when you:
● Make an accommodation booking
● Contact us by email, phone or WhatsApp
● Submit an enquiry through our website
● Subscribe to updates or newsletters (if offered)
This information may include:
● Full name
● Email address
● Telephone number
● Country of residence
● Booking details
● Any additional information you choose to provide
How We Use Your Information
Your information is used to:
● Process and manage your booking
● Respond to enquiries
● Communicate important booking information
● Improve our website and guest experience
● Meet legal or regulatory obligations where required
We only collect information that is necessary to provide our services.
Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use the site.
Cookies help us:
● Remember your preferences
● Measure website performance
● Improve functionality
You can disable cookies through your browser settings if you prefer.
Third-Party Services
We may use trusted third-party services to help operate our website and business, including:
● Website hosting
● Booking or enquiry systems
● Analytics services
● Payment providers
These providers only receive the information necessary to perform their services and are expected to protect your data.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.
While no online system can guarantee complete security, we continually work to keep your information safe.
Sharing Your Information
We do not sell, rent, or trade your personal information.
Your information will only be shared when:
● Required to complete your booking
● Required by law
● Necessary to provide requested services
Your Rights
You may request to:
● Access the personal information we hold about you
● Correct inaccurate information
● Request deletion of your information where legally permitted
To make any of these requests, please contact us directly.
Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.